Shipping & Returns

Shipping Policy

Carrier: We use Royal Mail Standard Delivery to ensure your orders reach you reliably and promptly.
Delivery Time: Orders are typically delivered within 3–5 business days after dispatch.
Processing Time: Please allow up to 1–2 business days for order processing before shipping.
Shipping Fees: Shipping costs will be calculated at checkout and displayed before payment.

We want you to be completely satisfied with your purchase. If you’re not happy with your item, you can return it under the following terms:

Return Window: Returns are accepted within 20 days from the date of delivery.
Condition of Items: Products must be in their original condition, unused, and with all original packaging.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds: Once we receive and inspect your returned item, we’ll process your refund to the original payment method.

To start a return, please contact our Customer Support Team at FibreheatSalesGroup@jessgrove.co.uk, and we’ll guide you through the process.

Thank you for shopping with us – we’re here to make your experience seamless and enjoyable!